Frequently Asked Questions

What is the difference between socks with shoe laces/button holes and with out?

It is dancer or teachers choice between the two versions, you have the option to purchase with shoe laces meaning each sock has four small button holes where a colour coded 30 cm shoe lace (4 per set supplied) can be threaded and removed. The lace can be used to enhance the visual guide of the "heart" and the "tiny toe star".  Students can learn to correctly move the foot with the heel or toe leading by feeling the (gentle) pull of the shoe lace. The lace is then removed and the dancer would be expected to imagine the lace pulling the foot in the correct direction. 

If purchasing the socks with laces keep in mind your socks will have 4 small button holes. If choosing to wear our dance socks as regular socks you may wish to choose to purchase the "with out" lace version. 

Please note: The socks are designed for the dancer to move his her own foot - not rely on the lace to pull the dancers foot.

Socks with out laces still offer the same features - for example the heart on the inside of the heel can lead forward during a tendu - but the socks with the laces have the option to add to this learning experience.  

Socks with out laces are priced less than the socks with laces. 

Teachers: If you are unsure of which to purchase, we recommend at least one set of socks with laces to be used in class for children to visualize. The with lace and with out lace versions work well together in class. We are also able to arrange studio sample sets. Please contact us.

Do the socks replace dance shoes?

Not at all, our socks are designed to be used at the dance barre or while learning foot movements. They can be worn alone or overtop of most dance shoes (especially designed to save time during a lesson). They are not to replace dance shoes. Socks can be slippery on smooth surfaces, which is great for learning to slide the foot more easily, feeling the floor and further articulate the foot. But do take care if dancing, in the centre not to fall over. As we take no responsibility for this.

What forms of payment do you accept?

We accept all major credit cards, Visa, Mastercard & Debit cards.

How will my order be packaged?

We are super proud let you know our socks and badges are packaged completely plastic free.
The sock will come in its very own cotton carry bag which doubles as packaging. Our wrapping - tissue paper, stickers and postage bags are environmentally friendly.

You can read more about this here https://www.noissue.co.nz/about-us/

How do you support dance teachers/studio owners?

I am a dance teacher and studio owner myself, so would like to make life as easy as possible for fellow teachers.
We offer discounted packages, class sample packages and are happy to chat about tricks and tips to make it easy for you to offer our unique product to your students. We also have downloadable, editable info that you can send out to your dance families.
Please email us for more info on studio support - hello@dancesock.co.nz

Do you offer gift certificates?

Oh you are a kind person! Yes, please contact us. We are happy to arrange a gift card with a special note for you too.

Would you like to collaborate on social media?

Yes for sure! We would love to hear from you! Get in contact with us and your ideas!

Do you offer Wholesale?

If you think our Helpful Socks would be the perfect addition to your business please email us on hello@dancesock.nz

How Can I track my order?

You can track your order once it has been processed. You will receive an email from us or New Zealand Post with your tracking number.

Can I return an item?

We are sure you will love your helpful socks as much as we do. If for any reason you wish to return an item we are happy to arrange an exchange, store credit or refund, as long as you contact us within 10 days of receiving the socks. You will have to bear the cost of getting the product back to us and the cost of re-shipping the replacement item to you (at our discretion) if the item is not faulty.

If your item appears to be faulty, please reach out to us. We will do our best to replace or repair your item. Otherwise we will refund you. In dealing with faulty items, we will comply with all our obligations under applicable law, including consumer guarantees. Please note - we do not accept returns due to regular wear and tear. Our socks are reinforced but please do expect your socks to eventually have some holes appear, especially if they are well loved. We also do not accept returns for products that are not used in accordance with our instructions, including those set out on our website.

Do the socks replace dance shoes?

Not at all, our socks are designed to be used at the dance barre or while learning foot movements. They can be worn alone or overtop of most dance shoes (especially designed to save time during a lesson). They are not to replace dance shoes. Socks can be slippery on smooth surfaces, which is great for learning to slide the foot but do take care if dancing, in the centre not to fall over. As we take no responsibility for this. (does my seperate disclaimer cover this area fully?)

How long will my socks last for?

Socks get holes, how quickly depends on how much you wear them and what you are doing in them. We have done what we can to make these bad boys last! Our socks have extra reinforcement in the toes and heel to ensure you gain the most life out of your socks. You can wear the socks over your dance shoes or alone. We suggest trimming your toenails to lessen the chance of those dancing toe nails cutting through! We don’t exchange socks from usual wear and tear but if your sock arrives with a fault we will happily help you.

Our shoe lace visual aid - is designed as exactly that, a visual aid. The teacher or dancer is to use the lace as a visual. The dancer actually has to move his or her foot in the direction the lace is “pulling” themselves. The string is not to be pulled too hard or else it could create a hole.

How do I exchange or return an item?

1. Please email us at hello@dancesock.nz and provide the following details:
   - Invoice/order number.
   - Why you wish to return your item.
   - Don’t forget to let us know if you would prefer an exchange, refund or store credit

2. We will then reply to your email and provide you with an address for you to return your goods to.
   - You have 14 days to commence ship the goods back to us.
   - Once we have received the returned item please allow 5-10 business days for the returned item to be processed.
   - Postage costs for returning the goods will be your responsibility (if it is due to a fault of ours then we will happily cover the shipping costs)
   - If the product is not faulty, the product must be unworn, in original condition and have original tags still attached

3. How to care for your socks?
   - We have found cool or warm water with a splash of tea tree oil or washing disinfectant then hung out to dry in the shade is best way to wash your socks.
   - Add dryer test results o Add bag care

How can I become Dance Sock Academy Dancer of the week?

Simply tag us in a social media post with your new “helpful sock”